Trethiggey Holiday Park – Booking Terms & Conditions
When you book with Trethiggey Holiday Park you are agreeing to the Terms & Conditions below in full
No Group Bookings – Families & Couples Only – We do not allow group bookings of any kind. Should you proceed to purchase separate bookings that amounts to a ‘group booking’ upon arrival you may be refused entry to the holiday park & your booking cancelled without refund. The person booking a holiday is responsible for the behaviour of other members of their party. We do not accept bookings from anyone under the age of 18. There’s a minimum of 3 nights stay when booking.
Deposit – A deposit is required to secure your booking (Camping & Touring £30 & Static Caravans £50). For on-line bookings, where no deposit has been paid, your booking will be automatically cancelled after 24 hours by the booking system. Deposits are non-refundable & are deducted from your final balance. All prices are inclusive of VAT.
Final Balance – All balances must be settled in full 30 days prior to arrival. If you book less than 30 days prior to arrival, full payment is required. Any bookings where the balance has not been paid may be cancelled prior to your arrival with notice. All our prices are inclusive of VAT.
Changes To Your Booking – If you need to amend your booking, there is a £15 admin fee which is chargeable.
No Payments On Arrival – We do not allow you to pay for you holiday when you arrive, all balances must be paid in prior to your arrival.
Refund Policy – We do not give refunds if, for whatever reason, even if you decide to cut short your holiday before or after you arrive or if you arrive after your booked arrival date or do not arrive not at all. All sales are final. We do not give cancellation refunds unless provided with written proof of a bereavement, injury or redundancy involving a member of the booked party. A letter from a GP or consultant is required in the case of injury or illness.
Holiday Cancellation Insurance – Staycation Plan holiday insurance can be obtained online at Staycation Plan
Quiet Time – All parties are expected to be thoughtful and considerate to other holidaymakers. Noise must be kept to a minimum after 10.30 pm to 8 AM & no vehicle moment allowed into, out of or around the holiday park between 11 am & 7 am. Parents, all children are to be back at their own pitch by 10 pm as quiet time is 10.30 pm.
Allocated Pitches – Your pitch will be allocated to you based on the pitch type booked & also your unit, We are unable to allocate specific pitches to customers when they book. If you have specific pitch requirements i.e. medical condition, mobility requirements please advise when you book.
Dogs – Strictly a Maximum of 2 dogs allowed per booking. Dogs must be kept on leads at all times while on the holiday park, this includes in the lakes area & dog walk area. Dogs must not be left unattended at any time. Owners are responsible for cleaning up after their dogs also. Dogs are not allowed in the Toilet & Shower blocks. Cctv covers the holiday park. Customers who do not follow these rules will have their booking cancelled without refund & will be asked to leave the holiday park. We have a restriction on certain breeds of dog. These include Pit Bull Terriers, Japanese Tosa, Dogo Argentino, Fila Brasiliero or crosses of the same
TERMS & CONDITIONS
BBQs – BBQs are permitted but must not damage the grass. Open fires are strictly forbidden.
Refusal of Bookings – The proprietors reserve the right to refuse bookings or to ask customers to leave the park without refund if for whatever reason their behaviour, actions or attitudes are inconsiderate to other holidaymakers and staff or are damaging to park facilities.
Speed Limit – There is a STRICT 5 MPH speed limit on the park and vehicle movement is not permitted between 11pm and 7 am. All customers using the park do so at their own risk and Trethiggey does not accept liability for personal injury, loss or damage to property.
Check-in – Touring & Camping – We allow you to check-in from 10.30 am to 6 pm. Strictly no arrivals after 6 pm. If you arrive after 6 pm you won’t be allowed to check-in.
Check-in – Static Rentals – We allow you to check-in from 12 noon to 6 pm. Strictly no arrivals after 6 pm. If you arrive after 6 pm you won’t be allowed to check-in
Check-out – Camping & Touring please vacate your pitch by 10.30 am. Static Rentals please vacate by 9 am to allow for cleaning.
1 Unit allowed per pitch – The size of tents, motorhomes and caravans must be given at the time of booking to ensure that pitching complies with fire regulations. We allow 1 unit per pitch ONLY. 1 Caravan + awning, 1 Motorhome+ awning, 1 Camper van + awning, 1 Trailer Tent + awning, 1 Tent + gazebo. We don’t allow multiple units per pitch. Each unit must be booked per pitch. Pitches are large enough for an awning or gazebo – not both. Washing lines are not permitted on any pitch.
Holiday Home Rentals
Bookings are confirmed on receipt of a £50 per week deposit. A £30 key deposit is payable with the final balance of the holiday, 30 days prior to arrival. The key deposit is refunded in full within 5 days of departure if the holiday home is vacated in a clean and tidy condition with no breakages. The refund is paid directly into your bank account or by posted cheque. Liability for damage is not limited to £30.
In peak season bookings are only taken for a seven night minimum on a Saturday to Saturday basis. At other times we offer short breaks.
We do not permit smoking in any of our holiday homes. We retain key deposits if we find any evidence the rule has been ignored.
The number of people occupying a holiday home must not exceed the number booked. The park must be informed of any changes to the make-up of a party after the time of booking and before arrival.
Pets are not allowed in the majority of the holiday homes but we do have some rentals where they are acceptable. Maximum 2 dogs allowed. Pets are not allowed unless they are included at the time of booking. Please note that we have a restriction on certain breeds of dog. These include Pit Bull Terriers, Japanese Tosa, Dogo Argentino, Fila Brasiliero or crosses of the same. Dogs must not be left unattended in the holiday homes at any time.
Gazebos or tents are not permitted between holiday homes.
The proprietors reserve the right to enter holiday homes at any time for reasons of maintenance or security.
Privacy
Any information that customers supply to us at the time of booking is stored on computer for the future distribution of material to the customers themselves. It is never passed to a third party.
Credit and debit card details are entered on a secured page and are transferred to a payment gateway using SSL technology. Trethiggey Holiday park does not store customer credit and debit card details.
Please read our terms and conditions and confirm acceptance.
When you book you are agreeing to the Holiday Park Rules in full. Anyone who breeches the rules will be removed from the holiday park without refund.
